Our client, a long-standing holder of a Private Hire licence from Transport from London (TfL), had his application to renew refused based solely on information received by TfL from an Operator platform. They reported that he had been dismissed from the platform after receiving feedback from two riders which cast doubt on whether their driver was the same person as that shown on the Uber profile. TfL also relied heavily upon an allegation a photograph of a photograph has been used in a Realtime ID Check rather than a selfie.
We argued that, once again, TfL had accepted and acted upon, information received from an Operator that was neither verified nor investigated by TfL themselves as the regulatory authority. Had they done so, it would have been apparent that the dismissal of our client by the operating platform was not justified. The Magistrates Court agreed and upheld the appeal.
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